Meet the team
tracey whittaker
managing Director
Tracey's twenty five (or so) years in place marketing and communications means she's seen and done a bit ... but nothing more satisfying than the privilege of leading an alphabet of talented team members. She's never short of a few words with what if? and why not? featuring heavily in the conversation.
With a true love of furry critters, Tracey is currently humum to two rescues - a congenitally blind doggo called Kenny and Harvey-Burger, the over-enthusiastic-over-sized puppy.
LIA HARMAN
EA to the MD + FINANCIAL ACCOUNTS
Lia is a natural multitasker who keeps things running smoothly behind the scenes. She provides essential admin support to our MD, Tracey, while also managing our finance and accounts with precision and care. Nothing makes her happier at work than ticking off a well-earned to-do list.
At home in Central Queensland, life is joyfully chaotic with her husband, kids, dogs, and chickens all adding to the fun—and fueling her love for red wine and scented candles..
MICHAEL MERRETT
EMERGENCY + SECURITY AND RISK ADVISOR
At Twentieth Letter, Michael is the one you want in the room when decisions matter most. From event risk planning to incident response frameworks, tabletop exercises and risk assessments, he works alongside property groups, government agencies and essential services to build resilient systems grounded in real-world experience. Michael’s measured approach and operational insight ensure tailored, site-specific solutions for places and precincts navigating complex safety and security environments.
His track record includes leading operations during natural disasters and public order events, and major infrastructure redevelopments—always with a clear head and a calm voice. He applies the same measured approach to fly fishing … though not always with the same level of success.
Gabriella Bowring
MARKETING coordinator - Places + spaces
Outgoing and genuine, Gabriella brings enthusiasm and a can-do attitude to every project. With experience across digital channels and event organisation, she thrives on problem-solving and supporting her team. A passionate networker, she loves building strong connections both in and outside of work.
When not working, Gabriella is a social butterfly, always surrounded by friends, family, and great food. Her creativity shines in the kitchen, where she enjoys experimenting with unique flavour combinations.
Sophia Wang
Digital Marketing Manager - China Specialist
Sophia’s other S-word could have been Specialist because she uses her experience as a former journalist in Shanghai to craft savvy content for our clients’ Chinese audiences across various platforms. She’s the go-to when it comes to WeChat and RedNote.
Outside the office, she channels her creativity into painting and interior design – something she has a real talent for … unlike her green thumb, where she is currently trying to shift her reputation as a ‘plant killer’.